![]() ![]() I had spent 10 minutes doing some research on Google and came across this link about a hack. I then demanded to speak to someone that is familiar with mass payments that are initiated through an 'external API call'. I then rang PayPal again (must be about the 20th time in the 4 months that this has been going on for), and once again I was told that it was from my own computer and that someone in my household/office was getting into my account. Then low and behold 59 minutes later another small mass payment of amount $6 was sent from my account. Yesterday afternoon I had a small mass payment of about $20 sent from my PayPal account, so I once again changed my password and security questions using a virtual keyboard. Well, this is going to surprise anyone reading this post. I am hoping that someone here can shed some light on my problem. Ideally PayPal should allow us set up an automatic 'withdraw to bank function' so only small amounts can be subject to theft. Why can't PayPal tell me what I need to do to stop this ever happening again rather than send an email telling me that it is me stealing my own money? An email that you can’t even respond to or ask questions about improving security?.How did someone get into my PayPal account to setup a mass payment?.How can a mass payment from my account be consistent with my accounts transaction history? The only mass payment made from my account in the past was during the initial theft 6 months ago. I feel I have received a system generated email rather than an email specific to my claim.I have 3 questions that I hope someone here at the forum can help me with:. As a result, we have refused your Unauthorised Account Use Claim PayPal s Fraud Team has determined the transaction(s) you submitted do not represent unauthorised accountĪctivity because they are consistent with your account s transaction history. I reported the incident to PayPal within 25 minutes of it happening assuming that it would get sorted like it did 6 months ago, not so, I received an email today along the lines of:. Yesterday, six months after the first theft another mass payment was made from my account for $100, luckily I withdrew $1200 to my bank account earlier in the day otherwise I am sure that it would have all gone. I would say that I am paranoid about security. I have always been very careful as to where I go on the web for emails I have mail washer which cleans my email before it leaves the server and arrives on my computer so only emails that I expect are downloaded. I also ran a full system scan with my Norton security software as the consultant said that it might be a key logger that somehow got my password. PayPal refunded the stolen money, I can only assume that they froze the funds in the recipients PayPal account because I contacted them so quickly.Īfter the theft I changed my password and security questions and ordered the PayPal security card key which generates 6 digits to get into PayPal. I received a PayPal generated email confirming that a mass payment had been made, I rang PayPal immediately and was on the phone to a PayPal consultant plus logged into my account when the other three mass payments were made. ![]() The first was about 6 months ago where 4 mass payments were sent to various email addresses totalling $860. I have twice been the victim of funds being stolen from my account using the 'mass payments' feature.
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